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Industry Analysis - Communications and IT Services

The way organisations introduce new technologies is changing from an instinct-based approach to a choice based on business value, argues Nigel Hughes

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CIO 100 COMPANIES IN Communications and IT Services

4. BT

BT has embarked on a worldwide transformation programme with the creation of two new operating units: BT Design and BT Operate.

35. BBC

It has been an exciting year for the BBC’s IT operation, as the Corporation has begun to deliver on several of its long-term transformational strategies. Keith Little, CIO of the BBC says that pulling together and delivering long-term strategy in such a fast moving industry has been great.

54. Virgin Media

The post merger infrastructure integration work at Virgin Media may be finished, but for Howard Watson and his IS team there is still a lot of work to do. The company has had a good year, and has plans to make 50Mb broadband available to some 12 million homes by the middle of next year, and it is currently upgrading its 4Mb customers to 10Mb free of charge.

59. Orange

France Telecom owned mobile communications service provider Orange says its main IT strategy drivers over the next 12 months revolve around the fact that “Orange is changing the way its internal IT processes work, to improve the service for all employees.”

60. Serco Group

Serco is an international services company that operates in markets as diverse as government, defence, transport, and science. Although it still generates the majority of revenues from the domestic UK market, its aim is to continue growing the international business in all of its chosen sectors in order to reduce risk and boost opportunities for growth.

78. T-Mobile

Mobile broadband is the big push T-Mobile for 2008. At the back office the key development of the last year was the signing of the multi-year, multi-country service oriented architecture (SOA) and business process management (BPM) suites from Software AG.

79. O2

The UK mobile telecoms market has become increasingly competitive over the last year. Derek McManus, the O2 CIO, the carrier has been working with Spanish parent Telefonica “to gain access to a greater level of knowledge and experience from other markets around the world as well as identify opportunities for synergy between the various operating businesses”.

80. Vodafone

Given the competitive nature of the UK market, 2008 will see Vodafone, the world’s largest mobile operator, continue its focus on trying to boost efficiency and improve customer service in order to increase sales and cut costs.

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