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CIOs at Asos and the British Library reveal how their web strategies underpin the entire organisation
EXPERT ADVICE
05/09/2008
Mike Altendorf : Home thoughts from abroad
I do feel for CIOs trying to compete when running legacy systems and trying to match user expectations of fast response times, faultless uptime and the whole new level of expectation we have, even of wireless networks, these days.
03/09/2008
The new meaning of service?
IT service management will improve over time and meet the expectations of users
02/09/2008
Managing career-threatening risks
Today’s comprehensive rules and regulations mean that any CIO can fall foul of the regulators. So what are the experts’ guidelines on managing career-threatening risks?
29/08/2008
Andy Hayler: The innovation game
Identifying five recent enterprise software innovations is almost as difficult as naming five famous Belgians, says Andy Hayler
04/08/2008
A balanced relationship with vendors helps
A bit of give and take would help IT vendors and their customers understand each other better, says Andy Hayler
18/07/2008
Watch worker activity to predict software demands
CIOs need to monitor the behaviour of employees to predict software requirements
17/07/2008
The Customer Experience is Key to the Future for IT Support
Fix rates moved from 21 per cent in 2001 to 60 per cent in 2007
17/07/2008
Richard Sykes: Services at a crossroads
The term “services” has been stretched too far, says Richard Sykes, but its meaning will soon become much more significant
08/07/2008
Why has ITSM taken so long to become popular?
IT service management skills are going global
02/07/2008
Forrester’s Roadmap to BT Maturity
IT is no longer information technology, but business technology, and the primary mission is about business enablement
27/06/2008
Sustainability is not an add-on or a departmental issue
Like security and compliance, sustainability is pervasive, creeping into every corner of the organisation, the CIO, will be right at the heart of its planning and implementation.
23/06/2008
Microsoft Silverlight shines through
Google’s App Engine, a new version of Microsoft Silverlight and the 3G iPhone catch Mike Altendorf’s attention – but one really made an impression
29/05/2008
Richard Sykes: outsourcing and offshoring are loaded terms
A business meeting reminds Richard Sykes that outsourcing and offshoring are loaded terms and must be employed with care
15/05/2008
Greener IT means benchmarking
Trying to determine how environmentally friendly your IT practices are requires benchmarking. Robert Saxby explains why
14/05/2008
CIOs must learn to think like a customer in order to shape value proposition
Robert Willett, CIO of electronics retailer Best Buy and CEO of Best Buy International on joined up thinking
When negotiating a software deal, information is key
With knowledge of how the business works, you can save millions.
06/05/2008
Eleven cloud computing vendors to watch
A Forrester report reveals the benefits of cloud computing and the eleven vendors topping the competitive cloud landscape, says Laurianne McLaughlin
27/03/2008
Will traditional IT organisations cease to exist by 2012?
Will traditional IT organisations cease to exist by 2012? John Mahoney, Gartner vice president, makes his predictions for the future
26/03/2008
Is outsourcing really outsourcing or distress sourcing?
UK companies are using the emergence of mixed economic news to press their outsourced service providers for lower prices - and are mortgaging their future.
25/03/2008
